Refund policy

Last updated: September 22, 2026

Return & Refund Policy

We accept return requests within 15 days of delivery, subject to the conditions below and any mandatory consumer rights applicable in your country.

Return Eligibility

To be eligible for a return, items must be:

  • Unused and unworn

  • Not tried on or used by a pet

  • Free of pet hair, odor, stains, scratches, or chew marks

  • In their original condition

  • With all original tags attached

  • Returned in the original packaging

Proof of purchase is required.

How to Start a Return

To request a return, contact us at hello@tesorousa.shop within 15 days of delivery and provide:

  • Your order number

  • The reason for your return

  • Clear photos of the item and its packaging

If your return is approved, we will provide return instructions and an RMA (Return Merchandise Authorization).

Please do not send items back without prior authorization. Returns sent without an RMA may not be accepted.

Once your return is approved, the item must be shipped back within 7 days.

Return Shipping

Customers are responsible for return shipping costs and return labels unless the item arrived damaged, defective, or incorrect.

Original shipping charges are non-refundable, except where required by applicable law.

For international returns, any additional return shipping costs, customs charges, or related fees are the customer's responsibility unless otherwise required by law.

Non-Returnable / Final Sale Items

We do not accept returns on:

  • Personalized or custom-made items

  • Gift cards

  • Items showing signs of pet use, including pet hair, odor, stains, scratches, or chew marks

  • Items with missing tags or packaging

  • Items that have been worn, used, washed, or altered

Discounted, sale, and promotional items may be marked as Final Sale and are not eligible for voluntary returns, except where applicable consumer law provides otherwise.

Fit & Size

If an item does not fit, you may request a return as long as the item meets all return eligibility requirements above.

Return shipping costs are the customer's responsibility. We do not currently offer direct exchanges. If you would like a different size or color, please place a new order.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged or defective, or if you receive an incorrect item, contact us within 48 hours of delivery at hello@tesorousa.shop.

Please include your order number and clear photos of the item, packaging, and shipping label so we can review the issue and provide an appropriate solution.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method for the amount actually paid for the returned item.

Approved refunds are typically processed within 5-10 business days. Please note that your bank or payment provider may require additional processing time before the refund appears in your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at hello@tesorousa.shop.

European Union & United Kingdom Customers

Nothing in this Return & Refund Policy limits any mandatory consumer rights available to you under applicable law. Where local consumer protection laws provide cancellation, withdrawal, return, refund, or warranty rights that are more favorable than this policy, those statutory rights will apply.