Refund policy

We accept returns within 15 days of delivery.

To be eligible for a return, items must be unused, unworn, with tags, and in original packaging. A receipt or proof of purchase is required.

To initiate a return, please contact us at tessoroluxusa@gmail.com within 15 days of receiving your order. A photo of the item is required prior to approval.

Once your return is approved, the item must be shipped back within 3 days. Returns sent without prior authorization will not be accepted.

Return shipping costs are the responsibility of the customer. In the case of a defective or incorrect item, we will cover return shipping.

Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us immediately so we can resolve the issue promptly.

We do not accept returns on:

• Personalized or custom items
• Sale items
• Gift cards

To exchange an item, we recommend placing a new order after your return has been approved. Once your return is received and inspected, we will notify you of the approval status. If approved, refunds will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or card provider.

If more than 15 business days have passed since approval, please contact us at tessoroluxusa@gmail.com.